You must:

• Be at least 13 years old (or have parental consent)
• Provide accurate information when signing up
• Keep your password secure and confidential
• Not share your account with others
• Use the service in compliance with all applicable laws

You agree NOT to:

• Use the service for illegal purposes or to violate others' rights
• Attempt to hack, break, or disrupt the service
• Create multiple accounts to circumvent usage limits
• Resell, redistribute, or commercialize our service without permission
• Use bots, scrapers, or automated tools to access our API or website
• Reverse engineer our algorithms or attempt to extract our AI prompts
• Upload malicious files, viruses, or harmful content

Your responsibilities:

• Keep your password safe and confidential
• You're responsible for all activity on your account
• Notify us immediately if someone accesses your account without permission
• Don't let others use your account
• Ensure your account information is accurate and up-to-date

We can suspend or terminate your account if:

• You violate these terms or our Privacy Policy
• You abuse the service (excessive API calls, scraping, automated usage, etc.)
• You use it for illegal activities or to harm others
• Your payment fails repeatedly after we've attempted to contact you
• We're legally required to do so
• You engage in fraudulent activity

We'll try to warn you first unless it's a serious violation that requires immediate action.

Free Plan ($0/month):

• 50 formula generations per month
• 5 prompt → sheet generations per month
• 4 PDF/invoice extractions per month
• Formula explanation
• Excel export
• No Google Sheets export
• We can change limits or features anytime with notice
• No guarantee of availability or uptime
• No priority support

Starter Plan ($7/month):

• 200 formulas per month
• 10 prompt → sheet generations per month
• 7 PDF/invoice extractions per month
• Formula explanation
• Excel export
• Google Sheets export
• Email support
• We reserve the right to adjust pricing with 30 days notice

Pro Plan ($14/month):

• 600 formulas per month
• 40 prompt → sheet generations per month
• 12 PDF/invoice extractions per month
• Formula explanation
• Excel export
• Google Sheets export
• Priority support
• We reserve the right to adjust pricing with 30 days notice

"Reasonable Use" Policy:

All plans are subject to reasonable use limits to ensure fair access for all users. "Reasonable Use" means:

• Normal human usage patterns
• Not running automated scripts or bots
• Not generating thousands of formulas per hour
• Not using the service to build competing products
• If you're using it commercially at scale, contact us for enterprise pricing

Fair Use Policy: We monitor usage patterns. If we detect abuse (e.g., automated bulk generation), we may temporarily limit your account and contact you to discuss appropriate usage.

Payments:

• Processed securely through Paddle (we never see your full card details)
• Billed monthly or annually based on your chosen plan
• Auto-renewal unless you cancel before the renewal date
• All prices are in USD unless otherwise stated
• Taxes may apply based on your location

Cancellation:

• Cancel anytime from your account dashboard or by emailing support
• No cancellation fees or penalties
• Access continues until the end of your current billing period
• No partial refunds for early cancellation (but you keep access until period ends)
• You can resubscribe anytime

Refunds:

• 14-day money-back guarantee: Full refund within 14 days of purchase if you're not satisfied
• Email us at: support@sheetsolverai.com
• After 14 days, no refunds (but you can cancel to stop future charges)
• If there's a technical issue preventing you from using the service, contact us - we'll work to resolve it or provide a refund
• Refunds are processed within 5-10 business days

Failed Payments:

• We'll automatically retry failed payments 3 times over 2 weeks
• We'll email you if payment fails
• After 3 failed attempts, your account will be downgraded to the free tier
• You can update payment information anytime to restore your subscription
• No data is lost - your account and history remain intact

We provide:

• AI-generated Excel and Google Sheets formulas based on your natural language descriptions
• Complete spreadsheet generation - Create full structured sheets from prompts
• PDF data extraction - Extract data from PDFs into spreadsheet format
• Formula explanations - Step-by-step guidance on how formulas work
• Generation history - Access to your previously generated formulas and sheets
• Regular updates and improvements - We continuously enhance the service

We do NOT guarantee:

• 100% formula accuracy - AI can make mistakes; always verify formulas
• Zero downtime - We aim for 99%+ uptime but can't guarantee 100%
• Formulas will work for every use case - Test formulas with your specific data
• Compatibility with all Excel/Google Sheets versions - Formulas target modern versions
• Perfect PDF extraction - Complex PDFs may require manual review

What you input:

• You own your formula requests, descriptions, and uploaded files
• We don't claim ownership of what you type or upload
• We may use anonymized, aggregated data to improve the service (e.g., "users often ask for SUM formulas")
• We don't use your specific data to train AI models

What we generate:

• The formulas and sheets we generate are yours to use
• You can use them for personal or commercial purposes
• No attribution required (though we appreciate it if you mention us!)
• You can modify, share, or sell spreadsheets created with our service

Don't submit:

• Illegal content or content that violates laws
• Hate speech, harassment, or discriminatory content
• Private information about others without consent
• Spam, malicious code, or viruses
• Copyrighted material you don't have rights to

Data retention:

• Your generated formulas and sheets are stored until you delete them
• Uploaded files are processed immediately and not stored permanently unless you save them
• When you delete your account, all your data is permanently deleted within 30 days
• See our Privacy Policy for details

What's ours:

• The SheetSolver AI website, code, design, and branding
• Our AI prompts, algorithms, and processing methods
• Documentation, tutorials, and help content
• All trademarks, logos, and service marks

You may NOT:

• Copy, clone, or create competing services based on our design
• Reverse engineer our code, algorithms, or AI prompts
• Remove our branding, credits, or copyright notices
• Scrape our site, API, or database
• Use our service to train competing AI models

You CAN:

• Use the formulas and sheets we generate (they're yours!)
• Share links to our service
• Write reviews, tutorials, or blog posts about us
• Integrate our service into your workflows

We reserve the right to:

• Modify, add, or remove features
• Change pricing with 30 days advance notice
• Perform maintenance (we'll try to announce scheduled maintenance)
• Shut down the service (we'd give 90 days notice and refund recent payments)
• Update these terms (we'll notify you of material changes)

We'll try our best to:

• Keep the service running smoothly (99%+ uptime target)
• Announce major changes in advance via email or dashboard notifications
• Minimize disruption during updates
• Provide alternatives if we discontinue features

You can leave anytime:

• Cancel your subscription from your account dashboard
• Email us to delete your account entirely
• We'll delete your data within 30 days of account deletion
• No penalties or fees for cancellation

We can terminate your account if:

• You violate these terms or our Privacy Policy
• You abuse the service or engage in fraudulent activity
• It's required by law or court order
• We're shutting down the service (with advance notice)
• Your account is inactive for over 2 years

If we terminate you: You'll get a refund for unused time (unless termination was for abuse or violation). We'll try to give you notice first.