Refund Policy - SheetSolver AI

Our Commitment to Your Satisfaction

At SheetSolver AI, we stand behind our service. We offer a 14-day money-back guarantee on all paid subscriptions. If you're not satisfied with our AI-powered formula generation service, we'll provide a full refund—no questions asked.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid subscription plans (Starter and Pro). This means:

You can request a full refund within 14 days of your initial purchase
No questions asked—we trust your judgment
Refunds apply to your first subscription payment only
You'll receive a full refund of the amount you paid
Your account will be downgraded to the free tier after refund processing

Important: The 14-day guarantee applies to your first purchase only. Renewals and subsequent payments are not eligible for refunds under this guarantee, but you can cancel anytime to prevent future charges.

2. How to Request a Refund

To request a refund:

Email us at support@sheetsolverai.com
Include your account email or subscription ID
Let us know why you'd like a refund (optional, but helpful for us to improve)
We'll process your refund within 5-10 business days

We aim to respond to refund requests within 24-48 hours. Once approved, refunds are processed through Paddle (our payment processor) and will appear in your account within 5-10 business days, depending on your bank or credit card provider.

3. Refund Eligibility

Eligible for Refund:

First purchase within 14 days - Full refund available
Technical issues - If you're unable to use the service due to technical problems on our end, we'll work to resolve them or provide a refund
Billing errors - If you were charged incorrectly, we'll refund the difference
Duplicate charges - If you were charged multiple times for the same subscription, we'll refund the duplicates

Not Eligible for Refund:

After 14 days - Refunds are only available within the first 14 days of purchase
Renewals - Automatic renewals after the initial purchase are not eligible for refunds (but you can cancel anytime)
Free tier - The free plan is already free, so no refunds apply
Usage-based issues - If you've used up your monthly limits, that doesn't qualify for a refund
Change of mind after 14 days - While we understand preferences change, refunds are only available within the guarantee period

4. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

Cancellation:

You can cancel your subscription anytime from your account dashboard
No cancellation fees or penalties
Your access continues until the end of your current billing period
You won't be charged for future billing cycles
No refund for the remaining time in your current billing period

Refund:

Available only within 14 days of your initial purchase
You receive your money back
Your account is immediately downgraded to the free tier
You lose access to paid features immediately

Tip: If you're past the 14-day refund window but want to stop future charges, simply cancel your subscription. You'll keep access until the end of your billing period, and no future charges will occur.

5. Refund Processing Time

Once we approve your refund request:

Processing time: 5-10 business days
Payment method: Refunds are processed back to the original payment method
Credit card: Usually appears within 5-7 business days
Bank transfer: May take up to 10 business days
Notification: We'll email you once the refund has been processed

The exact timing depends on your bank or credit card provider. If you don't see the refund after 10 business days, please contact us and we'll investigate.

6. Failed Payments & Account Downgrades

If your payment fails:

We'll automatically retry failed payments 3 times over 2 weeks
We'll email you if payment fails so you can update your payment method
After 3 failed attempts, your account will be automatically downgraded to the free tier
You can update your payment information anytime to restore your subscription
No data is lost - your account, history, and generated formulas remain intact

Note: Failed payments don't result in refunds since no charge occurred. If you want to cancel before a payment is attempted, you can do so anytime from your account dashboard.

7. Special Circumstances

Technical Issues:

If you're experiencing technical issues that prevent you from using SheetSolver AI, please contact us immediately. We'll work to resolve the issue quickly. If we can't resolve it within a reasonable time, we'll provide a full refund regardless of the 14-day window.

Billing Errors:

If you notice a billing error (wrong amount charged, duplicate charges, etc.), contact us immediately. We'll investigate and refund any incorrect charges promptly.

Service Discontinuation:

If we discontinue SheetSolver AI, we'll provide advance notice and refund recent payments (typically payments made within the last 30 days).

8. Contact Us

If you have questions about refunds, need to request a refund, or want to discuss your situation, please contact us:

Email: support@sheetsolverai.com

Response time: We aim to respond to all refund requests within 24-48 hours.

Subject line: Please include "Refund Request" in your email subject for faster processing.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on this page with a new "Last updated" date
Sending an email notification to active subscribers for material changes
Displaying a notice on our website for significant updates

Your continued use of SheetSolver AI after changes become effective constitutes acceptance of the updated policy. However, refund eligibility is determined by the policy in effect at the time of your purchase.

Effective Date: December 7, 2025

For more information about our payment processing, cancellation policies, and terms of service, please see our Terms of Service and Privacy Policy.